Iberia started life as a government-owned monopoly back in the days when each country wanted to have a “flag carrier”. Even though we now have competition, it is still Spain’s dominant airline, and so if you live here, you cannot avoid it completely.
Iberia was privatised in 2001 and became part of the International Airlines Group (IAG), owned by British Airways, in 2011. Sadly, each airline continues to operate under its own brand and with its own corporate culture, so none of the service and work ethic prevalent at BA has rubbed off on Iberia. It continues to provide terrible service, and many of its employees still act as if they were still working for a government-owned monopoly. They behave like funcionarios, in the worst sense of the word.
I have started this site to document my own experiences with this airline. More precisely, the straw that broke the camel’s back was a trip to Vienna in November 2015 which went totally wrong and provides a great illustration of Iberia’s lack of competence and its complete indifference to its customers.
I hope that other victims of Iberia’s “service” will share their stories too, and I will publish them here as well.